Frequently Asked Questions

Our offices are open Monday to Friday between 8.30am and 5.30pm. Outside of these times we operate an emergency out-of-hours service. This service is for urgent repairs and safety issues only.

No. We are the managing agents appointed by the Freeholder/Management Company to administer the day to day running of the buildings and estate.

You have agreed, via your lease or transfer, to cover the provision of services which are required to maintain your development.

This can include maintenance services such as cleaning and gardening, utilities costs such as electricity & water, insurance costs for buildings and estate areas and administration costs such as management and accountancy fees.

For a more detailed explanation, please refer to your annual service charge budget which is issued each year by your Property Manager.



The Ground Rent payment is for the land upon which the property is built and for the rights of access across any communal gardens and surrounding areas owned by the Freeholder. Ground rent is collected on behalf of the freeholder by Lime Property Management and is separate to any other charges which are used for the management of your development.

If you are a Leaseholder, you will be responsible (with the other leaseholders in the block) to cover the cost of insuring the building.

This does not mean you are responsible for arranging the insurance, this will be either your Freeholder or Management Company (check your lease for the specific arrangements). Leaseholders do not have to arrange their own individual buildings insurance, but you will require your own contents insurance.

The service charge budget is designed to budget for the day-to-day costs of managing your development. Often a sum of money is allocated to a ‘reserve’ which is used to fund planned future works or unexpected costs.

However, it is impossible to predict the cost of future works accurately. Therefore, when the works are necessary you may be charged and additional sum to cover the cost of such.